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Matthew Snow

AI Strategy & Automation Consulting

Helping forward-thinking businesses integrate AI, automate workflows, and unlock growth with real-world tools like GPT, chat/voice agents, and lead automation.

About Me

Why Matthew Snow?

I’m a technical consultant specializing in real-world AI implementation — from GPT-powered RAG systems to voice automation, n8n workflows, and intelligent process design.With a background in enterprise systems and workflow optimization, I help businesses turn AI from a buzzword into a practical advantage.Trusted by consultants, marketing agencies, and $10M+ businesses to guide AI strategy and execution.

Services

Autonomous Customer Service Systems

Let AI handle entire customer interaction loops — from inquiry to resolution.

  • Build voice, SMS, and web chat agents to qualify leads, answer questions, handle bookings, etc.

  • Integrate across voice, chat, web, and email

  • Maintain a human fallback, but make AI the default

Organizational Knowledge Intelligence

Turn static internal knowledge into intelligent, self-service systems.

  • Create RAG-based agents trained on org-specific data

  • Deploy internal AI assistants for onboarding, support, compliance, etc.

  • Enable employees to ask natural-language questions and get exact answers

AI-Augmented Operational Teams

Redesign roles and workflows around humans plus AI agents — not just humans alone.

  • Audit of how people currently work

  • Introduce GPT-based copilots, assistants, and task agents

  • Train team to use AI as an extension of their role

Contact Matthew

Contact Matthew

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Case Studies

Real Results from applied ai

National Logistics & Supply Chain Firm

Challenge:
Customer support staff were overwhelmed by tracking requests, shipment issues, and scheduling changes. Email volumes peaked at over 12,000/month, with slow resolution impacting retention and SLAs.

Solution:
Deployed a multi-modal AI assistant embedded in email, chat, and voice channels:

  • Used RAG system to access real-time tracking and past invoices

  • Automatically responded to 85% of customer inquiries

  • Escalated edge cases with structured summaries to staff

Results:
Deployed a multi-modal AI assistant embedded in email, chat, and voice channels:

  • $400K/year reduction in support staffing costs

  • Average resolution time dropped from 14 hrs → under 2 minutes

  • SLA breaches reduced by 80%

  • CSAT increased to 4.8/5.0

National Logistics & Supply Chain Firm
B2B Construction Services

B2B Construction Services

Challenge:
Sales proposals required custom quoting and compliance verification — a process that took sales reps 2–3 hours per lead.

Solution:
Built a GPT-based assistant that generated compliant quotes based on client emails, project specs, and regional regulations.

Results:

  • Cut quote turnaround from 3 hours to under 15 minutes

  • Increased close rate by 25%

  • Sales team now handles 3x more leads

Testimonials